Frequently Asked Questions

Can’t find the answers you are looking? Here at Cila Activewear, it is our top priority to bring you the best Customer Service possible. So please do not hesitate to contact us for any additional information you may require. Please allow up to 24-48 hours for our customer service team to get back to you. To get in touch with someone from our team, click here.

Once your order has been placed and you have received your order confirmation,
you cannot cancel or amend your order. If you wish to exchange or return your
order, please refer to the Returns and Exchange policy.  

If you ordered the wrong size or if for any reason, you change your mind on any
full price item(s) purchased from cilactivewear.com, you can return it to us
within 14 days from the delivery date for a refund, exchange or gift voucher
equal to the value paid of the full-priced item(s). It is essential that the
item(s) and any packaging/tags which the goods came with or in are in original
condition. If the item(s) are considered to have a manufacturing fault a refund
may be issued after inspection. Your receipt for proof of purchase is required
for all returns and exchanges to clearly state the item(s) were purchased from
cilaactivewear.com. Please see our Returns and Exchanges for more information.  

If you have sent your return with a tracked service (which we recommend), you
can check the status of your parcel on their website.

Your return parcel will be processed within 14 days of receipt of your return
& we will notify you by email once your return has been processed for
either an exchange, store credit of or a refund.  

The promotional code must be entered in the 'gift or promotion code' box at the
checkout stage. If the promotion has applied, it will then be visible in your
updated cart total. Please note only one promotion can be entered per
transaction. Please contact our live chat team if you have any issues on
checkout and they will be able to help. Once your payment has processed, we
cannot go back to assist you.  

The Gift Card must be entered in the 'gift or promotion code' box at the
checkout stage. Enter the barcode number and pin, Select Check Balance and
Redeem. The payment will then apply. Please note, if splitting payments, pay
with the gift voucher first, then select an alternative payment type for the
balance.  

Cila Activewear accepts Master Card, Visa, Apple Pay, Google Pay and PayPal at
www.cilaactivewear.com. We also accept Cila Activewear Gift Cards in AUD.  

Simply click the “Notify Me When Available” button on the particular item and
follow a few simple steps and you will be notified when the item comes back in
stock. 

Once you have placed your order and received your order confirmation, your
order cannot be cancelled or amended. If you wish to exchange or return your
order, please refer to the Returns and Exchange Policy. 

If you believe you did not receive your full order, or your order is faulty or
damaged please get in contact with us immediately via email:
contact@cilaactivewear.com. A member from our support team will get back to you
in 24-48 hours.

 Parcel delivery issues?

If you haven't received your item as expected and you're concerned it's missing
or has been stolen, please check:

- With other members of the household

- Your neighbours if available

- In different locations around your property

If you've received a card, SMS or email notifying you that it's been delivered
to your local Post Office

*Please note, we state in our shipping information that Cila cannot be held
responsible for conditions beyond our control. Conditions beyond our control
includes receivers requesting to leave parcels in a safe place/ or without
signatures.  

You will receive an order confirmation as soon as your order has been placed.
You will receive a 2nd email with tracking information as soon as your order
has been dispatched from our warehouse (generally within 3 business days). If
it has been more than 3 business days and you have not
received tracking information, please contact our Customer
Care Team via Live Chat or via email on contact@cilaactivewear.com with your
Order Confirmation details and we will assist you further.